Chris Pallett is managing director of Bespoke Computing Limited in Telford. He’s been in that position for the past 11 years.
Describe your current job, in one sentence. Taking the frustration and management burden out of technology.
What is your proudest achievement? I once saved a client £15,000 a year on printing costs in just half an hour.
And the most difficult challenge you’ve had to overcome? The landscape in which people are using technology is always changing and not only do we have to be consistently at the top of the curve to ensure the best service for our clients, but we have to ensure we are innovative in our delivery of assistance so our clients understand exactly what is changing and why they need to adapt.
Explain some of the big issues in your industry right now? There is a lot of marketing hype that comes from people who do not really understand the complexity of IT and technology issues – the cloud, consumerisation and BYOD (permitting employees to bring personally owned mobile devices to their workplace, and using them to access privileged company information and applications). This often means businesses bring in practices or services that can lead to problems if the correct management of them is not in place. It is a big issue for IT in the business world.
What are the best, and worst aspects of your job? Knowing that you have helped make a massive difference to a customer and their day is the best feeling, and quite often it can be the simplest of things that has the effect. The worst aspect is that you are often privy to staffing issues your customers have, and the ultimate consequence that someone may lose their livelihood.
What makes you smile, and what keeps you awake at night? Helping customers achieve their goals and in turn achieving my own goals makes me smile. Over-analysing situations that didn’t have the expected outcome can keep me awake at night as I like to continue to analyse until I have the perfect strategy for the future.
How do you think your colleagues would describe you? Hardworking and innovative. (I did ask them – and there was no bribery!)
If you could go back 10 years, what would you do differently? I would be more focused on personal goals and objectives with the understanding that reaching those goals and objectives would support and feed into the business interests.
How do you chill out and relax after a busy day? Socialising with friends and family, sometimes with a glass and great food.
Tell us something about you, that people probably wouldn’t know? When I was younger it was my ambition to join the Royal Air Force as a fast jet pilot, quite a difference from my job today.